The shipping time stated does not include the dispatch time, which is usually within 24 hours, but can occasionally be longer especially during our peak season. Orders placed BEFORE 1pm, with express shipping selected, will be dispatched the same day on a next working day service (48 hour service if in Highlands and Islands). Orders placed AFTER 1pm, with express shipping selected, will be shipped the following working day on a next working day service (48 hour service if in Highlands and Islands). All orders are usually shipped within a maximum of 3 working days. We will contact you straight away if there are issues which may delay the order, such as stock issues.
Smaller items will be sent with Royal Mail and larger items sent by secure courier service; please allow up to 3 working days for delivery before contacting us, unless you have paid for express delivery. You will receive an email letting you know when your order has been dispatched. With regards to orders that are sent on a 'signed for service', please ensure that you are at home to take collection, as additional charges can apply for missed deliveries.
Please note, for orders of stoves or large items (multi-buy deals), these shall be shipped on a pallet service which is curb side only and drivers are not insured to enter a property. Depending upon conditions, drivers may refuse to deliver to the location of your choice. You are advised to ensure you have adequate man power to accept delivery of an order that will be shipped on a pallet, to move it from the curb side to the location required. Additional charges can apply to reattempt delivery or to ship to an alternate address. If delivery is refused on the grounds that you are unable to accept goods at the registered delivery address, the cost of shipping cannot be refunded. Please contact the customer services team for information on the method your order is to be shipped.
For Faulty Items:
For Unwanted Items: